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Bets will be settled once the full result of that event or market is known. Sometimes results may be delayed due to a photo finish, a force majeure or a technical issue. If a bet you've placed hasn't been settled, make sure that the event has finished.
Cash out may not be available for a number of reasons. The most common scenarios are: Cash out is not offered on the event or market you've bet on. The event has started and is not traded in-play, or coverage has been lost during the event.