Introduction:

Background do Caso:

Customer satisfaction increased 75%. in customer satisfaction in six months. Our rating jumped from an 7 to 9

Aposta 👌 Gan was able to understand complaints and transform them into new products and services. A new communication was created to 👌 provide a comprehensive and human touch utilizing cutting-edge digital technology. Isso increased customer satisfaction, reaffirming that effective communication could result 👌 in positive customer experiences and financial benefits, directly impacting revenue growth. Em aposta Ganha observed that customers acted as allies 👌 by sharing their needs, experiences and opinions on the development of new features and benefits based on their first-hand experience. 👌 To respond better to customer demands, the supplier made investments in digital, technology and innovation, adopting an iterative lean approach 👌 and focusing rigorously enhance its processes and people.

Aposta even included the main concerns in their " did you know"